Terms and Conditions
Payments
We accept the payment methods below. All information is encrypted, which prevents unauthorized access to your data.
All prices are in Brazilian reais and do not include delivery fees. Delivery costs are calculated automatically at checkout based on the delivery option and the address where you want the item shipped.
Physical store
MM Marchini Ltda — 48.100.521/0001-47
Av. Francisco Lacerda de Aguiar, 199/09
Cachoeiro de Itapemirim – ES, Brazil
Gift Card
Gift cards are available for purchase online only, are delivered by email and contain instructions for redeeming them online at checkout. There are no additional processing fees associated with our gift cards. The gift card is assigned to the email address specified at checkout.
Our gift cards have no expiration date and are non-transferable and non-refundable.
Credit
Return credits are issued as gift vouchers, in a process identical to the one above. They can only be used in the online store, within 20 calendar days after delivery. Credits are non-transferable and non-refundable.
Privacy
Exchange and Return Policy
Online Purchases
If you are not satisfied with your purchase, we will be happy to offer an exchange within 30 calendar days after delivery, or a return for store credit in the amount of the product within 07 calendar days after delivery.
Return shipping for returns made within 07 calendar days after delivery is paid by Eme Mater. Exchange shipping is paid by the customer.
All items must be new; that is, tagged, unwashed, unworn and with all original packaging intact. Footwear must be returned in its original box, inside another box for shipping.
We do not exchange Sale items; they can only be returned within 07 calendar days after delivery.
Refunds for returns are issued using the same payment method you used.
Exchange
To start the return process, send an email to online@ememater.com.br with your order number and the reason for the return.
Our team will contact you within 03 business days with the outcome of your request. If your request is accepted, we will provide a shipping code.
Simply pack the product, place the invoice inside the box/package and present this code at the Correios (Brazilian Post Office) branch nearest you.
Please note that the product must be in perfect condition, just as you received it (in its original packaging and unused).
All shipping costs for the first return are on us, or if you prefer, you can return your item at our physical store after contacting our team.
Return
To start the exchange process, send an email to online@ememater.com.br with the subject: Exchange Request - Order No. [Order Number], stating the reason for the exchange in the body of the email.
Our team will contact you within 03 business days with the outcome of your request. If your request is accepted, we will provide a shipping code.
Simply pack the product, place the invoice inside the box/package and present this code at the Correios (Brazilian Post Office) branch nearest you.
Please note that the product must be in perfect condition, just as you received it (in its original packaging and unused).
All shipping costs for the first exchange are on us, or if you prefer, you can return your item at our physical store after contacting our team.
Credits
Credits will be sent to you by email as soon as your return is received and processed. They can be used in store and/or online within 30 days.
Changes
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Cancellations
After you place an order, an email is automatically sent to you confirming your intent to purchase, but it does not constitute a contract.
If you wish to cancel your order, go to Orders, click on the order, select More actions and then click Cancel order. You can then choose to have the payment refunded to the original method, as store credit or at a later time.
Eme Mater reserves the right to cancel an order at any time due to insufficient stock, inability to authorize a credit card, suspected fraudulent activity or any unforeseen reason or circumstance, as we deem appropriate.
If any of the situations above has occurred and your credit card has been charged, your order will subsequently be canceled and a refund will be arranged.
Defective Items
If you believe your item is defective or damaged, start the return process by sending an email to online@ememater.com.br with your order number and a description of the defect.
Our team will contact you within 03 business days with the outcome of your request.
Returned items that are not found to be defective upon inspection will be sent back to you.
Incorrect Items
We always strive to make sure every order is correct; however, if you receive an item different from the one you ordered, start the return process by sending an email to online@ememater.com.br with your order number, a brief description of the item you received by mistake and a photo of the issue.
Our team will contact you within 04 business days with the outcome of your request.
Shipping Conditions
General Information
We offer free shipping on orders over R$800, or another amount during promotional periods.
For orders below this amount, shipping is calculated by Correios or Jadlog based on factors such as the weight and dimensions of the package and the distance between origin and destination.
Once an order is placed, please allow 3 business days for processing. This does not include shipping times.
Once your order has shipped, you will receive a shipping confirmation by email. Please allow up to 48 hours for updated tracking details.
For questions or delivery issues, contact us by email at online@ememater.com.br.
Shipping via Jadlog
Orders shipped via Jadlog are dispatched twice a week, on Mondays and Thursdays. The stated delivery time starts counting from the dispatch date.
Refused Shipment
If your shipment is refused or not picked up from a Correios location within the allotted time, it will be returned to the sender. The order will be reshipped at your request and at your expense.
Liability
We are not responsible for packages lost or damaged in transit with our shipping partners. From the moment of dispatch, responsibility for delivery time and conditions lies exclusively with the carrier.
Neither we nor our delivery partners will contact you offering faster delivery in exchange for extra fees. If you are approached this way, do not make the payment, block the contact and report the scam attempt.
If you have any questions, contact us by email at online@ememater.com.br.
Privacy Policy
Data Collection
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages you visit, the products you view, the websites or search terms that referred you to the site and how you interact with it. We refer to this information as “Device Information”.
Device Information is collected through cookies, which are data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org. We also use log files, which record actions that occur on the Site and collect data such as IP address, browser type, Internet service provider, referring and exit pages and date/time stamps. In addition, we use web beacons, tags and pixels, which are electronic files that record information about how you browse the site.
When you make or attempt to make a purchase on the Site, we collect certain information, including your name, billing address, shipping address, payment information (such as credit card numbers), email address and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
Use of Data
We use the Order Information we collect to fulfill your orders, including processing payment, shipping, issuing invoices and sending confirmations. We also use this information to communicate with you, screen for potential fraud risk and, in line with the preferences you have shared, send you information and offers about our products and services.
Device Information is used to screen for potential risk and fraud, in particular the IP address, and more broadly to improve and optimize our Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the effectiveness of our marketing and advertising campaigns.
Data Sharing
We share your Personal Information with third parties that help us operate the Site and provide our services. We use Shopify to host our online store, and you can read more about how Shopify handles your data in the Shopify Privacy Policy. We also use Google Analytics to understand how customers use the Site, and more information is available in the Google Privacy Policy. If you prefer, you can opt out of Google Analytics via Opt-out.
In addition, we may share your personal information to comply with legal and regulatory obligations, respond to subpoenas, warrants or other legal requests, or otherwise protect our rights.
Data Retention
When you place an order on our website, we will keep your Order Information in our records for as long as necessary, unless you ask us to delete this data.